FAQ
RICA or the Regulation of Interception of Communication Act is a law that has been passed by the South African government that makes it compulsory for prepaid and contract customers to register all new and existing cellphone numbers.
Verify the customer’s ID/passport and proof of residence. Proof of residence should not be older than 3 months.
An eSIM is a digital SIM built into smartphones, tablets, and wearable devices. With an eSIM, you can use your phone number and data connection without a physical SIM card. Most modern devices can support eSIMs but you should verify that your device has this capability before purchasing an eSIM. You can have multiple numbers associated with your device, with eSIMs.
Sometimes email servers are down, emails get blocked or just dont arrive. To resend it to yourself you can search for your sim under Verify RICA Status and if it is an esim a button will appear for you to resend it to yourself
Only certain phones allow eSIMs. Please make sure your phone qualifies. In South Africa you need still need to RICA an eSIM for the SIM to work.
- iPhone XR
- iPhone XS
- iPhone XS Max
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro Max
- iPhone SE (2020)
- iPhone 12 Mini
- iPhone 12
- iPhone 12 Pro
- iPhone 12 Pro Max
- iPhone 13 mini
- iPhone 13
- iPhone 13 Pro
- iPhone 13 Pro Max
- iPhone SE (2022)
- iPhone 14
- iPhone 14 Plus
- iPhone 14 Pro
- iPhone 14 Pro Max
- iPhone 15
- iPhone 15 Plus
- iPhone 15 Pro
- iPhone 15 Pro Max
- iPad Pro (2018 and onwards)
- iPad Air
- iPad
- Watch series 3
- Watch series 4
- Watch series 5
- Watch series 6
- Watch SE
- Pixel 3
- Pixel 3a
- Pixel 4
- Pixel 4a
- Pixel 5
- Pixel 6
- Pixel 6a
- Pixel 6 Pro
- Pixel 7a
- Pixel 7
- Pixel 7 Pro
- Pixel 8
- Pixel 8 Pro
- Pixel Fold
- P40
- P40 Pro (not including the P40 Pro +)
- Mate 40 Pro
- Razr 2019
- Razr 5G
- Razr 40
- Razr 40 Ultra
- Razr+
- Edge+
- Edge 40
- Edge 40 Pro
- Edge 40 Neo
- G52J 5G
- G52J 5G Ⅱ
- G53J 5G
- G84
- Galaxy Z Flip
- Galaxy Z Flip 5G
- Galaxy Z Flip3 5G
- Galaxy Z Flip4
- Galaxy Z Flip5 5G
- Galaxy Fold
- Galaxy Z Fold2 5G
- Galaxy Z Fold3 5G
- Galaxy Z Fold4
- Galaxy Z Fold5 5G
- Galaxy S20
- Galaxy S20+ 5g
- Galaxy S20 Ultra
- Galaxy S20 Ultra 5G
- Galaxy S21
- Galaxy S21+ 5G
- Galaxy S21 Ultra 5G
- Galaxy S22
- Galaxy S22+
- Galaxy S22 Ultra
- Galaxy Note 20 Ultra 5G
- Galaxy Note 20
- Galaxy S23
- Galaxy S23+
- Galaxy S23 Ultra
- Galaxy S23 FE*
- Galaxy A54*
- Gemini PDA
- Rakuten Mini
- Big-S
- Big
- Hand
- Hand 5G
- Find N2 Flip
- Find X3 Pro
- Reno 5 A
- Find X5
- Find X5 Pro
- A55s 5G
- Reno 6 Pro 5G
- Xperia 10 III Lite
- Xperia 10 IV
- Xperia 10V
- Xperia 1 IV
- Xperia 5 IV
- Xperia 1 V
- Sony Xperia Ace III
- Xperia 5 V
- Magic 4 Pro
- Magic 5 Pro
- 90
- 12T Pro
- 13
- 13 Lite
- 13 Pro
- 13T Pro
- Aquos Sense6s
- Aquos sense 7
- Aquos sense 7plus
- Aquos Wish
- Aquos wish 2 SHG08
- Aquos wish3
- Aquos Sense4 lite
- Aquos zero 6
- Simple Sumaho6
- Aquos R7
- Aquos R8
- Aquos R8 Pro
- V30
- 11
- Blade 3
- Explorer PRO
- Blade 5G
- XR21
- X30
- G60 5G
- NOW eSIM
If you RICA your SIM between the hours of 10pm and 6am, it may take some time for the mobile networks to register your SIM. You do not need to follow the steps again, in time your SIM will be RICA'd. You can check the status of your SIM here.
Kindly be advised that our services are optimized for registered SIM cards from our preferred partners. If you decide to use a SIM from a non-preferred provider, please understand that there will be an associated fee of R29 to accommodate the processing of these non-registered SIMs.
Please ensure you enter your correct ICCID as well as valid details when attempting to RICA, otherwise your SIM will not be RICA'd. We will attempt to reverse any failed RICA's but we cannot guarantee this will be successful. Feel free to contact us for any queries.
You will be asked to SelfRICA the SIM before you can use it. To SelfRICA the SIM you will be asked to submit your ID and proof of residence. Proof of residence should not be older than 3 months.
Step 1: Go to www.turnmeon.co.za
Step 2: Click on REGISTER SIM CARD
Step 3: Select whether you are a SA Citizen, Foreign National living in SA or a Temporary Visitor.
Step 4: Upload your RICA Documents and click on Next.
- Ensure you have the following RICA Documents:
- South African ID/ Foreign Passport
- A selfie holding your identification
- Proof of Address (not required if you are a tourist)
Step 5: Enter your South African ID Number or your Foreign Passport Number and click Next.
Step 6: Enter your First Name, Surname, Alternative Contact Number and Email Address and click Next.
Step 7: Enter your Address Details and click Next.
Step 8: Once your personal details have been verified, click Next
Step 9: Select I HAVE A SIM CARD and enter the ICCID Number and click on next.
The ICCID Number is the 20-digit number either on the front or the back of the SIM Card.Step 10: Once the SIM have been RICA'd successfully, insert the SIM Card into a phone and wait for the SMS with your new number.
Step 1: Go to www.turnmeon.co.za/mysim and select Recharge.
- You will be redirected to a Login page. You can either Login/Sign Up or select Recharge Only.
Step 2: Type in your eSIM cellphone number.
Step 3: Select the data or airtime bundle you would like to purchase and select Purchase.
Step 4: Select Pay Now as soon as you have been redirected to the banking page.
Step 5: Complete your banking details and select Pay Now.
Step 6: You will receive an SMS on your eSIM number as soon as the recharge is complete.